Medical Practice Assisting Conference 2021

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Busy Practice Managers are often looking for innovative and efficient ways of improving their business, often with diminishing resources at their disposal. Medical Practice Assistants are highly valued multi-skilled team members of the Medical Practice, formally trained to provide administrative and clinical assistance to health practitioners.

This inaugural Medical Practice Assisting conference, postponed from 2020 due to the Coronavirus Pandemic, will focus on the role of the Medical Practice Assistant in the contemporary general practice setting. Conference participants will enjoy opportunities to listen, learn, interact and network with like-minded peers from across Australia.


Delivered by industry experts, the conference will explore the role and scope of practice of Medical Practice Assistants and offer unique insights into this expanding field of primary health care.

The conference is presented by the Hunter New England and Central Coast Primary Health Network in conjunction with UNE Partnerships and the Australian Association of Practice Management (AAPM).




CONFERENCE PRESENTERS

Alison Tattersall is the Co-Convener of the MPA Conference and CPD and Workforce Team Leader at the Hunter New England, Central Coast PHN. As part of her role, Alison has been responsible for the implementation of the scholarship program for MPA’s across the PHN. She has also worked for the Hunter Rural Division of General practice and Hunter Medicare Local and spent 27 years as a Practice Manager. She has previously held the position of Course Coordinator for the WEA Hunter, developing and delivering Certificate courses in Health Support Services. Alison is a past chair of Maitland Community Care Services and a presently is a board member of ADSSI Ltd.



Gary Smith is known as the ‘Guru of Practice Management’. He has more than 30 years of experience as a practice manager, is a former National & NSW President of the AAPM and has extensive experience in the management of health care facilities and in healthcare reform. Gary had a significant influence in the design and delivery of the Certificate IV MPA program.


Margaret Kirby is the Co-Convener of the MPA Conference, and is the Program Manager for Health Programs, UNE Partnerships. Margaret has been working in administration for over 30 years. She has managed the MPA program from concept to implementation with her team at UNE Partnerships. Under her management, the MPA program has established its significance for general practice and has grown to now have a national reach.


Cathy Baynie has career long experience in the Health Industry, including working in Primary Health Care and General Practice for the last 16 years. She is a Registered Nurse and Certified Practice Manager, having managed both semi-rural and urban practices. Cathy is the Practice Management Advisor to the NSW Australian Medical Association, an Accreditation Surveyor, a Trainer and Assessor with the University of New England Partnerships. She is the current National President of the Australian Association of Practice Management.



Katrina Otto has managed several medical practices and accredited day surgery facilities over a 30year career. In her role as Principal & Owner of Train IT Medical she trains the trainers and has been responsible for designing and delivering accredited qualifications ranging from Diploma of Practice Management to Certificate I in Information Technology. She is currently an approved trainer for Medical Director and Best Practice Software.


Patrick Cashman RN, BHSc, MPH&TM, GCertAppMgt, has worked in Victoria, Tasmania, NT and NSW. Clinical work in emergency, infectious diseases, remote health & public health. Currently the Immunisation Coordinator at Hunter New England LHD, NSW with interests in vaccine safety, Aboriginal Health, & HCW education. Patrick initiated and manages the Vaxtracker active surveillance system for Adverse Event Following Immunisation and is part of the AusVaxSafety
consortium.


Abbe Anderson has over 25 years of experience in the public, private and not-for-profit health sectors of Australia, New Zealand and the United States. As CEO of Brisbane North PHN, she and her team support clinicians and communities across Brisbane’s northern suburbs, Moreton Bay Regional Council and parts of Somerset Regional Council. Abbe has a PhD from the University of New South Wales, School of Public Health and Community Medicine, an MBA from Otago University, NZ and a Graduate Diploma of Applied Corporate Governance.



Tanja McLeish is the Team Leader, Drug, Alcohol and Indigenous Mental Health for the HNECCPHN. She has been in the general practice network for more than three decades including roles nationally with the former Australian General Practice Network and within the state- based organisation of General Practice NSW. Tanja was the previous CEO of the Australian Lifestyle Medicine Association and remains as Secretary on the Board of ASLM. Tanja has returned to the Primary Health Network with a passion for lifestyle medicine, prevention and management of chronic disease, research, change management, quality improvement strategies and best practice business systems to improve patient health outcomes as well as clinician wellbeing


Angela Mason-Lynch has extensive experience managing practices of various disciplines and size. A past State and National AAPM President, Fellow, Life Member & Certified Practice Manager. Angela has experience as an accreditation surveyor and an assessor and trainer for University of New England Partnerships, she is a Registered Nurse with a Post Grad Certificate in Nursing Management.



Mia Dhillon has over 20 years’ experience in the health sector, having been fortunate to work as a practitioner and across a range of health portfolios in Australia and overseas. She has a passion for improving health outcomes and has led high-performing teams to deliver excellent results for state and national programs, including the Australian Primary Care Collaboratives Program. As CEO of Improvement Foundation, she works closely with her team to provide specialist advice on the development and delivery of quality improvement initiatives to bring about systems change.


George Sotiris is a Workplace Relations Specialist who understands the needs of private practices. Having over 10 years of health industry experience he has worked closely with medical practices, allied health practices and dentists across Australia. George provides practical advice to reduce employment risk and navigate the complex challenges that businesses face with their employees. To accomplish this, George assists his clients in understanding the difficulties of the relevant Modern Awards, Fair Work Legislation, how to implement accurate employment contracts, assist in simplifying policies and procedures and establish a practices framework around Workplace Health & Safety and Privacy.

Professor Andrew Searles is the strategic lead for the Health Research Economics group at Hunter Medical Research Institute. This is a highly applied health economics group that works closely with health services across NSW. His work applies economic thinking to health-related issues, and he is experienced in the conduct of the spectrum of economic evaluations including impact assessments. Prof. Searles led the development of a framework to measure research translation and research impact. This framework is also used to assess the impact from health services.


PROGRAM

Busy Practice Managers are often looking for innovative and efficient ways of improving their business, often with diminishing resources at their disposal. Medical Practice Assistants are highly valued multi-skilled team members of the Medical Practice, formally trained to provide administrative and clinical assistance to health practitioners.

This inaugural Medical Practice Assisting conference, postponed from 2020 due to the Coronavirus Pandemic, will focus on the role of the Medical Practice Assistant in the contemporary general practice setting. Conference participants will enjoy opportunities to listen, learn, interact and network with like-minded peers from across Australia.


Delivered by industry experts, the conference will explore the role and scope of practice of Medical Practice Assistants and offer unique insights into this expanding field of primary health care.

The conference is presented by the Hunter New England and Central Coast Primary Health Network in conjunction with UNE Partnerships and the Australian Association of Practice Management (AAPM).




CONFERENCE PRESENTERS

Alison Tattersall is the Co-Convener of the MPA Conference and CPD and Workforce Team Leader at the Hunter New England, Central Coast PHN. As part of her role, Alison has been responsible for the implementation of the scholarship program for MPA’s across the PHN. She has also worked for the Hunter Rural Division of General practice and Hunter Medicare Local and spent 27 years as a Practice Manager. She has previously held the position of Course Coordinator for the WEA Hunter, developing and delivering Certificate courses in Health Support Services. Alison is a past chair of Maitland Community Care Services and a presently is a board member of ADSSI Ltd.



Gary Smith is known as the ‘Guru of Practice Management’. He has more than 30 years of experience as a practice manager, is a former National & NSW President of the AAPM and has extensive experience in the management of health care facilities and in healthcare reform. Gary had a significant influence in the design and delivery of the Certificate IV MPA program.


Margaret Kirby is the Co-Convener of the MPA Conference, and is the Program Manager for Health Programs, UNE Partnerships. Margaret has been working in administration for over 30 years. She has managed the MPA program from concept to implementation with her team at UNE Partnerships. Under her management, the MPA program has established its significance for general practice and has grown to now have a national reach.


Cathy Baynie has career long experience in the Health Industry, including working in Primary Health Care and General Practice for the last 16 years. She is a Registered Nurse and Certified Practice Manager, having managed both semi-rural and urban practices. Cathy is the Practice Management Advisor to the NSW Australian Medical Association, an Accreditation Surveyor, a Trainer and Assessor with the University of New England Partnerships. She is the current National President of the Australian Association of Practice Management.



Katrina Otto has managed several medical practices and accredited day surgery facilities over a 30year career. In her role as Principal & Owner of Train IT Medical she trains the trainers and has been responsible for designing and delivering accredited qualifications ranging from Diploma of Practice Management to Certificate I in Information Technology. She is currently an approved trainer for Medical Director and Best Practice Software.


Patrick Cashman RN, BHSc, MPH&TM, GCertAppMgt, has worked in Victoria, Tasmania, NT and NSW. Clinical work in emergency, infectious diseases, remote health & public health. Currently the Immunisation Coordinator at Hunter New England LHD, NSW with interests in vaccine safety, Aboriginal Health, & HCW education. Patrick initiated and manages the Vaxtracker active surveillance system for Adverse Event Following Immunisation and is part of the AusVaxSafety
consortium.


Abbe Anderson has over 25 years of experience in the public, private and not-for-profit health sectors of Australia, New Zealand and the United States. As CEO of Brisbane North PHN, she and her team support clinicians and communities across Brisbane’s northern suburbs, Moreton Bay Regional Council and parts of Somerset Regional Council. Abbe has a PhD from the University of New South Wales, School of Public Health and Community Medicine, an MBA from Otago University, NZ and a Graduate Diploma of Applied Corporate Governance.



Tanja McLeish is the Team Leader, Drug, Alcohol and Indigenous Mental Health for the HNECCPHN. She has been in the general practice network for more than three decades including roles nationally with the former Australian General Practice Network and within the state- based organisation of General Practice NSW. Tanja was the previous CEO of the Australian Lifestyle Medicine Association and remains as Secretary on the Board of ASLM. Tanja has returned to the Primary Health Network with a passion for lifestyle medicine, prevention and management of chronic disease, research, change management, quality improvement strategies and best practice business systems to improve patient health outcomes as well as clinician wellbeing


Angela Mason-Lynch has extensive experience managing practices of various disciplines and size. A past State and National AAPM President, Fellow, Life Member & Certified Practice Manager. Angela has experience as an accreditation surveyor and an assessor and trainer for University of New England Partnerships, she is a Registered Nurse with a Post Grad Certificate in Nursing Management.



Mia Dhillon has over 20 years’ experience in the health sector, having been fortunate to work as a practitioner and across a range of health portfolios in Australia and overseas. She has a passion for improving health outcomes and has led high-performing teams to deliver excellent results for state and national programs, including the Australian Primary Care Collaboratives Program. As CEO of Improvement Foundation, she works closely with her team to provide specialist advice on the development and delivery of quality improvement initiatives to bring about systems change.


George Sotiris is a Workplace Relations Specialist who understands the needs of private practices. Having over 10 years of health industry experience he has worked closely with medical practices, allied health practices and dentists across Australia. George provides practical advice to reduce employment risk and navigate the complex challenges that businesses face with their employees. To accomplish this, George assists his clients in understanding the difficulties of the relevant Modern Awards, Fair Work Legislation, how to implement accurate employment contracts, assist in simplifying policies and procedures and establish a practices framework around Workplace Health & Safety and Privacy.

Professor Andrew Searles is the strategic lead for the Health Research Economics group at Hunter Medical Research Institute. This is a highly applied health economics group that works closely with health services across NSW. His work applies economic thinking to health-related issues, and he is experienced in the conduct of the spectrum of economic evaluations including impact assessments. Prof. Searles led the development of a framework to measure research translation and research impact. This framework is also used to assess the impact from health services.


PROGRAM