Commissioned Services Availability | Hunter New England

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This page has been developed to help identity service availability and changes for Primary Health Network Commissioned Services during the COVID-19 pandemic.


HUNTER NEW ENGLAND

OrganisationProgram/ ServiceRegionSub-regionOperatingReferral PathwayDetails
AnglicarePsychosocial Support ServicesNew EnglandNew England regionYes - limited to telehealth onlyUnchangedSupport is predominently telephone based, however some video-conferencing is also being used
AftercareNPS-T and Continuity of SupportHunterMaitland
Cessnock
Dungong
YesUnchangedEncouraging telehealth platforms where clinically appropriate, however some face-to-face sessions are available as required. Group sessions have been suspended temporarily.
ArmajunAOD Treatment - Withdrawal management & psychosocial counsellingNew EnglandGlen Innes
Inverell
Tenterfield
YesUnchangedEncouraging telehealth platforms where clinically appropriate, however some face-to-face sessions are available as required
Benevolent SocietyNPS-T and Continuity of SupportNew EnglandArmidale
Inverell
YesUnchangedFace-to-face services continue, however telehealth platforms will be introduced. Home based activities will continue, however group sessions have been suspended temporarily.
Biripi Aboriginal Medical ServiceIntegrated Team Care (ITC)HunterMid-Coast
Taree
YesUnchangedCare Coordination is via telehalth options , however clients are still atteding scheduled appointments to specialist and Allied health appoinments . clients are recieving regular phone calls to ensure that they are recieving as much support as possible and not feeling to isolated
Catholic CareNPS-T and Continuity of SupportHunterMid-Coast - Taree, Forster & TuncurryYes UnchangedMutliple modes of delivery being utilised including telehealth, face to face, The service is delivering goods and hygiene packs containing essential items. Resources have been developed to support clients isolating and to practice social distancing. Limited community based group activities and brokered services due to social distancing.
CentacareheadspaceNew EnglandTamworthYesUnchangedNon-essential travel restriction have limited outreach services to other towns, and telehealth platforms are being used to support these clients/towns. Face-to-face services continue in Tamworth, however telehealth options are being encouraged were clinically appropriate. Face-to-face group sessions have been suspended, however online alternatives are being developed.
headspace - Armidale Outreach StatelliteArmidaleYesUnchanged
Youth Complex Mental Health (Nuturing Resillence & Growth)Guyra
Inverell
Glen Innes
Tenterfield
Moree Plains
Narrabri
YesUnchangedEncouraging telehealth platforms where clinically appropriate, however some face-to-face sessions are available at headspace Tamworth
NPS-T and Continuity of SupportNarrabri
Moree Plains
YesUnchangedNon-essential travel restriction have limited outreach services to other towns, and telehealth platforms are being used to support these clients/towns. some face-to-face services continue as needed, including client transport, case management, care coordination, mentoring and client support. Face-to-face group sessions have been suspended.
In line with Commonwealth advice and the local Aboriginal Land Council, all face-to-face services in Toomelah have been suspended - phone support and other local informal support is being coordinated.
Indigenous Mental Health



* Care CoordinationGunnedah
Moree Plains
Narrabri
Yes - limited to telehealth onlyUnchangedService delivery has moved to a telehealth only model
* Group ProgramsYes - limited to telehealth onlyUnchangedAll IMH groups have been suspended inline with Commonwealth advice. Online platforms are being developed and clients have been provided with resources to assist engaging with online groups.
* Suicide Prevention & Post-ventionYes - limited to telehealth onlyUnchangedService delivery has moved to a telehealth only model
Flourish AustraliaNPS-T and Continuity of SupportNew EnglandArmidale

Encouraging telehealth platforms where clinically appropriate, however some face-to-face sessions are available. Face-to-face groups have been suspended.
HealthWiseTransitional Care Packages (Mental Health)New EnglandTamworth
Armidale
YesUnchangedAccess to LHD Inpatient Mental Health Units has been restricted. Some face-to-face session continue, however encouraging telehealth platforms where appropriate
Primary Mental Health Stepped Care



* Psychological ServicesNew England regionYes - limited to telehealth onlyVia PRIMAService delivery has moved to a telehealth only model
* Psychology Services in RACFService delivery has moved to a telehealth only model - access to RACF is restricted in line with Commonwealth advice.
* Clinical Care CoordinationService delivery has moved to a telehealth only model
Indigenous Mental Health



* Care CoordinationArmidale, Glen Innes, Gwydir, Inverell, Liverpool Plains, Tamworth, Tenterfield, Uralla, WalchaYes - limited to telehealth onlyUnchangedService delivery has moved to a telehealth only model
* Group Programs
* Peer Navigation
Primary Allied HealthNew England regionYes - limited to telehealth onlyUnchangedService delivery with HealthWise employed practitioners has moved to a telehealth only model. Sub-contracted practitioners may provide some face-to-face services, however this is at the discretion of the practitioner and/or sub-contracted service. Group session have been suspended temporarily.
Small Town After Hours Service (STAH)Boggabri, Barraba, Bingara, Manilla, Wee Waa, Warialda, Walcha, Emmaville, Murrurundi YesUnchangedThis is a non-face-to-face service and continues to operate as normal
Integrated Team Care (ITC)New England and North West regionsYes - limited to telehealth onlyUnchangedExtensive telehealth contact is being maintained. Centralised referral and communication systems are in place.
Hunter Primary CareAged Care Emergency ServiceHunter & New EnglandHNE RegionYes - limited to telehealth onlyUnchangedACE phone call management is unchanged. ACE Manager is unable to visit RACFs for education / engagement purposes due to lockdown, therefore phone and videoconferencing is utilised.
AfterhoursHunterGreater Newcastle
Lake Macquarie
YesReferral not requiredVaried service operating times to match demand.
Telephone and Video consultation is available at all clinics and is encouraged wherever possible. Telehelath to RACF is available.
the pandemic.
NPS-T and Continuity of SupportUpper Hunter
Lake Macquarie
Port Stephens
Taree & Great Lakes
YesUnchangedEncouraging telehealth platforms where clinically appropriate, however some face-to-face sessions are available. Face-to-face groups have been suspended.
Transitional Care Packages (Mental Health)MaitlandYesUnchangedReduced face-to-face contact and new referrals being met via telephone or videoconferencing. Some face-to-face contact for existing clients continues, however telehelath being utilised were possible. Referral processes using telehealth with Maitland Inpatient Mental Health Unit have been developed to limit access to the unit.
Access and Referral Service (PRIMA)HNECC RegionYesUnchangedThis is a non-face-to-face service and continues to operate as normal
Primary Mental Health Stepped Care



* Psychological ServicesGreater Newcastle
Greater Hunter
Mid-Coast
YesVia PRIMAEncouraging telehealth platforms where clinically appropriate, however some face-to-face sessions are available.
* Psychology Services in RACFYes - limited to telehealth onlyVia PRIMAWorking with RACF staff to assist clients to access telehealth platforms for sessions. Some informal psychological support is available for RACF staff during the COVID pandemic. Access to RACFs has been suspended in line with Commonwealth advice.
* Clinical Care CoordinationYesVia PRIMAEncouraging telehealth platforms where clinically appropriate, however some face-to-face sessions are available.
headspaceNewcastleYesUnchangedEncouraging telehealth platforms where clinically appropriate, however some face-to-face sessions are available. Core mental health, physical health and substance use services continue, however face-to-face groups have been suspended while online alternatives are considered. Community engagement and development activities and co-located employment support have been suspended.
Youth Complex Mental HealthPort StephensYesUnchangedEncouraging telehealth platforms where clinically appropriate, however some face-to-face sessions are available at headspace Newcastle
Indigenous Mental Health



* Care CoordinationHunter regionYesUnchangedEncouraging telehealth platforms where clinically appropriate, however some face-to-face sessions are available.
AOD Treamtment



* Post-graduate mentoring programHunter regionYesUnchangedSupport is provided via videoconferencing, however student placements are expected to continue face-to-face
* D&A TreatmentYesUnchangedTelehealth options are in place.
Integrated Team Care (ITC)Greater Newcastle
Greater Hunter
YesUnchangedFace to face activity is only undertaken after individual risk assessment has been completed. Telehealth is being utilised as an alternative to address service gaps
Suicide Prevention - The Wayback Support ServiceGreater NewcastleYesUnchangedReferrals from the counsulting clinical teams continue. Telehealth options being used to connect with clients. At least one Clinical Advisor and or Management remain onsite
Primary Allied HealthHunter regionYes - limited to telehealth onlyUnchangedService delivery has moved to a telehealth only model
LifelineSuicide Prevention - Education & trainingHunterHunter regionNoSuspended until further noticeSuicide prevention education and training has suspended temporarily. It is expected that some online modules will be available in the coming months.
New HorizonsPsychosocial Support ServicesHunterLake MacquarieYesUnchangedMaintaining some face-to-face session, however there is an enocuragement to move to telehealth services where clinically appropriate.
Groups suspended temporarily, however online platforms being explored
Indigenous Mental Health




* Group ProgramsHunterCessnock
Lake Macquarie
Greater Newcastle
Port Stephens
Mid-coast
Yes - limited to telehealth onlyUnchangedGroup videoconferencing are providing alternatives to face-to-face services
* Peer NavigationService delivery has moved to a telehealth only model
Peel Valley Training & EducationNPS-T and Continuity of SupportNew EnglandTamworth
Gunnedah
YesUnchangedMaintaining some face-to-face session, however there is an enocuragement to move to telehealth services where clinically appropriate.
Groups suspended temporarily, however online platforms being explored
Port Stephens Family & Neighbourhood Services CounsellingHunterPort StephensYes - limited to telehealth onlyUnchangedSupport is provided through telehealth platforms including videoconferencing and telephone. Hard-copy resources have been provided to existing clients to assist them through this time
SamaritansheadspaceHunterMaitlandYesUnchangedEncouraging telehealth platforms where clinically appropriate, however some face-to-face sessions are available. Face-to-face groups have been suspended while online alternatives are considered. Community engagement and development activities and co-located employment support have been suspended. Activities funded under the Mental Health Support for Bushfire Affected Australians have ceased temporarily.
headspace - Cessnock Statellite (new)HunterCessnock

Services expected to commence 15 June 2020 utilising telehealth platforms only
Youth Complex Mental Health (Young Rural Minds)HunterCessnock
Singleton
Dungog
Muswellbrook
Upper Hunter
Liverpool Plains
YesUnchangedEncouraging telehealth platforms where clinically appropriate, however some face-to-face sessions are available at headspace Maitland
Psychosocial Support ServicesHunterMid-CoastYesUnchangedSupport is being provided through telehealth platforms. Some brokered services impacted due to Commonwealth restrictions (i.e gym or exercise sessions). Some face-to-face individual sessions continue, however group sessions have been temporarily suspended
St Vincent de PaulAOD Treatment Services




* Day ProgramsNew EnglandNew England regionYes - limited to telehealth onlyUnchangedService delivery has moved to a telehealth only model
* Outreach CounsellingYes - limited to telehealth onlyUnchangedService delivery has moved to a telehealth only model
* Residential RehabYesUnchangedInpatient residential services continue, howver intake has temporarily been suspended. Case management is provided using both face-to-face and telehealth platforms to minimise external contacts within the centre.
WHOs (We Help Ourselves)AOD - Residential RehabHunterHunter regionYesUnchangedInpatient residential services continue, however contacts with external services have moved to telehealth to ensure inpatient exposure to external contacts are limited. The service continues to accept admissions given internal proceudres that have been put inot place within the centre.







This page has been developed to help identity service availability and changes for Primary Health Network Commissioned Services during the COVID-19 pandemic.


HUNTER NEW ENGLAND

OrganisationProgram/ ServiceRegionSub-regionOperatingReferral PathwayDetails
AnglicarePsychosocial Support ServicesNew EnglandNew England regionYes - limited to telehealth onlyUnchangedSupport is predominently telephone based, however some video-conferencing is also being used
AftercareNPS-T and Continuity of SupportHunterMaitland
Cessnock
Dungong
YesUnchangedEncouraging telehealth platforms where clinically appropriate, however some face-to-face sessions are available as required. Group sessions have been suspended temporarily.
ArmajunAOD Treatment - Withdrawal management & psychosocial counsellingNew EnglandGlen Innes
Inverell
Tenterfield
YesUnchangedEncouraging telehealth platforms where clinically appropriate, however some face-to-face sessions are available as required
Benevolent SocietyNPS-T and Continuity of SupportNew EnglandArmidale
Inverell
YesUnchangedFace-to-face services continue, however telehealth platforms will be introduced. Home based activities will continue, however group sessions have been suspended temporarily.
Biripi Aboriginal Medical ServiceIntegrated Team Care (ITC)HunterMid-Coast
Taree
YesUnchangedCare Coordination is via telehalth options , however clients are still atteding scheduled appointments to specialist and Allied health appoinments . clients are recieving regular phone calls to ensure that they are recieving as much support as possible and not feeling to isolated
Catholic CareNPS-T and Continuity of SupportHunterMid-Coast - Taree, Forster & TuncurryYes UnchangedMutliple modes of delivery being utilised including telehealth, face to face, The service is delivering goods and hygiene packs containing essential items. Resources have been developed to support clients isolating and to practice social distancing. Limited community based group activities and brokered services due to social distancing.
CentacareheadspaceNew EnglandTamworthYesUnchangedNon-essential travel restriction have limited outreach services to other towns, and telehealth platforms are being used to support these clients/towns. Face-to-face services continue in Tamworth, however telehealth options are being encouraged were clinically appropriate. Face-to-face group sessions have been suspended, however online alternatives are being developed.
headspace - Armidale Outreach StatelliteArmidaleYesUnchanged
Youth Complex Mental Health (Nuturing Resillence & Growth)Guyra
Inverell
Glen Innes
Tenterfield
Moree Plains
Narrabri
YesUnchangedEncouraging telehealth platforms where clinically appropriate, however some face-to-face sessions are available at headspace Tamworth
NPS-T and Continuity of SupportNarrabri
Moree Plains
YesUnchangedNon-essential travel restriction have limited outreach services to other towns, and telehealth platforms are being used to support these clients/towns. some face-to-face services continue as needed, including client transport, case management, care coordination, mentoring and client support. Face-to-face group sessions have been suspended.
In line with Commonwealth advice and the local Aboriginal Land Council, all face-to-face services in Toomelah have been suspended - phone support and other local informal support is being coordinated.
Indigenous Mental Health



* Care CoordinationGunnedah
Moree Plains
Narrabri
Yes - limited to telehealth onlyUnchangedService delivery has moved to a telehealth only model
* Group ProgramsYes - limited to telehealth onlyUnchangedAll IMH groups have been suspended inline with Commonwealth advice. Online platforms are being developed and clients have been provided with resources to assist engaging with online groups.
* Suicide Prevention & Post-ventionYes - limited to telehealth onlyUnchangedService delivery has moved to a telehealth only model
Flourish AustraliaNPS-T and Continuity of SupportNew EnglandArmidale

Encouraging telehealth platforms where clinically appropriate, however some face-to-face sessions are available. Face-to-face groups have been suspended.
HealthWiseTransitional Care Packages (Mental Health)New EnglandTamworth
Armidale
YesUnchangedAccess to LHD Inpatient Mental Health Units has been restricted. Some face-to-face session continue, however encouraging telehealth platforms where appropriate
Primary Mental Health Stepped Care



* Psychological ServicesNew England regionYes - limited to telehealth onlyVia PRIMAService delivery has moved to a telehealth only model
* Psychology Services in RACFService delivery has moved to a telehealth only model - access to RACF is restricted in line with Commonwealth advice.
* Clinical Care CoordinationService delivery has moved to a telehealth only model
Indigenous Mental Health



* Care CoordinationArmidale, Glen Innes, Gwydir, Inverell, Liverpool Plains, Tamworth, Tenterfield, Uralla, WalchaYes - limited to telehealth onlyUnchangedService delivery has moved to a telehealth only model
* Group Programs
* Peer Navigation
Primary Allied HealthNew England regionYes - limited to telehealth onlyUnchangedService delivery with HealthWise employed practitioners has moved to a telehealth only model. Sub-contracted practitioners may provide some face-to-face services, however this is at the discretion of the practitioner and/or sub-contracted service. Group session have been suspended temporarily.
Small Town After Hours Service (STAH)Boggabri, Barraba, Bingara, Manilla, Wee Waa, Warialda, Walcha, Emmaville, Murrurundi YesUnchangedThis is a non-face-to-face service and continues to operate as normal
Integrated Team Care (ITC)New England and North West regionsYes - limited to telehealth onlyUnchangedExtensive telehealth contact is being maintained. Centralised referral and communication systems are in place.
Hunter Primary CareAged Care Emergency ServiceHunter & New EnglandHNE RegionYes - limited to telehealth onlyUnchangedACE phone call management is unchanged. ACE Manager is unable to visit RACFs for education / engagement purposes due to lockdown, therefore phone and videoconferencing is utilised.
AfterhoursHunterGreater Newcastle
Lake Macquarie
YesReferral not requiredVaried service operating times to match demand.
Telephone and Video consultation is available at all clinics and is encouraged wherever possible. Telehelath to RACF is available.
the pandemic.
NPS-T and Continuity of SupportUpper Hunter
Lake Macquarie
Port Stephens
Taree & Great Lakes
YesUnchangedEncouraging telehealth platforms where clinically appropriate, however some face-to-face sessions are available. Face-to-face groups have been suspended.
Transitional Care Packages (Mental Health)MaitlandYesUnchangedReduced face-to-face contact and new referrals being met via telephone or videoconferencing. Some face-to-face contact for existing clients continues, however telehelath being utilised were possible. Referral processes using telehealth with Maitland Inpatient Mental Health Unit have been developed to limit access to the unit.
Access and Referral Service (PRIMA)HNECC RegionYesUnchangedThis is a non-face-to-face service and continues to operate as normal
Primary Mental Health Stepped Care



* Psychological ServicesGreater Newcastle
Greater Hunter
Mid-Coast
YesVia PRIMAEncouraging telehealth platforms where clinically appropriate, however some face-to-face sessions are available.
* Psychology Services in RACFYes - limited to telehealth onlyVia PRIMAWorking with RACF staff to assist clients to access telehealth platforms for sessions. Some informal psychological support is available for RACF staff during the COVID pandemic. Access to RACFs has been suspended in line with Commonwealth advice.
* Clinical Care CoordinationYesVia PRIMAEncouraging telehealth platforms where clinically appropriate, however some face-to-face sessions are available.
headspaceNewcastleYesUnchangedEncouraging telehealth platforms where clinically appropriate, however some face-to-face sessions are available. Core mental health, physical health and substance use services continue, however face-to-face groups have been suspended while online alternatives are considered. Community engagement and development activities and co-located employment support have been suspended.
Youth Complex Mental HealthPort StephensYesUnchangedEncouraging telehealth platforms where clinically appropriate, however some face-to-face sessions are available at headspace Newcastle
Indigenous Mental Health



* Care CoordinationHunter regionYesUnchangedEncouraging telehealth platforms where clinically appropriate, however some face-to-face sessions are available.
AOD Treamtment



* Post-graduate mentoring programHunter regionYesUnchangedSupport is provided via videoconferencing, however student placements are expected to continue face-to-face
* D&A TreatmentYesUnchangedTelehealth options are in place.
Integrated Team Care (ITC)Greater Newcastle
Greater Hunter
YesUnchangedFace to face activity is only undertaken after individual risk assessment has been completed. Telehealth is being utilised as an alternative to address service gaps
Suicide Prevention - The Wayback Support ServiceGreater NewcastleYesUnchangedReferrals from the counsulting clinical teams continue. Telehealth options being used to connect with clients. At least one Clinical Advisor and or Management remain onsite
Primary Allied HealthHunter regionYes - limited to telehealth onlyUnchangedService delivery has moved to a telehealth only model
LifelineSuicide Prevention - Education & trainingHunterHunter regionNoSuspended until further noticeSuicide prevention education and training has suspended temporarily. It is expected that some online modules will be available in the coming months.
New HorizonsPsychosocial Support ServicesHunterLake MacquarieYesUnchangedMaintaining some face-to-face session, however there is an enocuragement to move to telehealth services where clinically appropriate.
Groups suspended temporarily, however online platforms being explored
Indigenous Mental Health




* Group ProgramsHunterCessnock
Lake Macquarie
Greater Newcastle
Port Stephens
Mid-coast
Yes - limited to telehealth onlyUnchangedGroup videoconferencing are providing alternatives to face-to-face services
* Peer NavigationService delivery has moved to a telehealth only model
Peel Valley Training & EducationNPS-T and Continuity of SupportNew EnglandTamworth
Gunnedah
YesUnchangedMaintaining some face-to-face session, however there is an enocuragement to move to telehealth services where clinically appropriate.
Groups suspended temporarily, however online platforms being explored
Port Stephens Family & Neighbourhood Services CounsellingHunterPort StephensYes - limited to telehealth onlyUnchangedSupport is provided through telehealth platforms including videoconferencing and telephone. Hard-copy resources have been provided to existing clients to assist them through this time
SamaritansheadspaceHunterMaitlandYesUnchangedEncouraging telehealth platforms where clinically appropriate, however some face-to-face sessions are available. Face-to-face groups have been suspended while online alternatives are considered. Community engagement and development activities and co-located employment support have been suspended. Activities funded under the Mental Health Support for Bushfire Affected Australians have ceased temporarily.
headspace - Cessnock Statellite (new)HunterCessnock

Services expected to commence 15 June 2020 utilising telehealth platforms only
Youth Complex Mental Health (Young Rural Minds)HunterCessnock
Singleton
Dungog
Muswellbrook
Upper Hunter
Liverpool Plains
YesUnchangedEncouraging telehealth platforms where clinically appropriate, however some face-to-face sessions are available at headspace Maitland
Psychosocial Support ServicesHunterMid-CoastYesUnchangedSupport is being provided through telehealth platforms. Some brokered services impacted due to Commonwealth restrictions (i.e gym or exercise sessions). Some face-to-face individual sessions continue, however group sessions have been temporarily suspended
St Vincent de PaulAOD Treatment Services




* Day ProgramsNew EnglandNew England regionYes - limited to telehealth onlyUnchangedService delivery has moved to a telehealth only model
* Outreach CounsellingYes - limited to telehealth onlyUnchangedService delivery has moved to a telehealth only model
* Residential RehabYesUnchangedInpatient residential services continue, howver intake has temporarily been suspended. Case management is provided using both face-to-face and telehealth platforms to minimise external contacts within the centre.
WHOs (We Help Ourselves)AOD - Residential RehabHunterHunter regionYesUnchangedInpatient residential services continue, however contacts with external services have moved to telehealth to ensure inpatient exposure to external contacts are limited. The service continues to accept admissions given internal proceudres that have been put inot place within the centre.